Objectives of Use

The objectives of use for the handling of personal information by Shinsei Servicer are as follows.

1. According to Article 12 of the Law Concerning Special Measures for the Servicing Business, the use of personal information is permitted for the following operations.
   • Servicing business
   • Trading, exchanging or lending real estate collateral for specified monetary claims, or affairs for performing such purposes as an agent or broker
   • Administrative affairs as an agent for securitization structures
   • Administrative affairs as an agent for special purpose companies (SPCs)
   • Administrative affairs as an agent concerning the management of debt, etc.
   • Consulting
   • Administrative affairs as an agent upon completion of the designated period of lease agreements
   • Affairs concerning the management and exercise of intellectual property rights
2. Personal information shall be provided to the cessionary or the party conducting an assessment of said cessionary to the extent necessary for the management of credit for the performance of due diligence of the transfer of credit or any work related to such transfer, as well as any preparatory actions such as the selection of the cessionary.
3. Personal information shall be provided to third parties consigned to perform all or part of the work listed above in section 1.2.
4. Personal information shall be provided to properly perform confirmation procedures of individuals concerned or their agents in the event that a request for disclosure, etc. of personal data held by Shinsei Servicer is made by customers.
5. Personal data shall be provided for shared use. In order to conduct appropriate risk management for the Shinsei Bank Group, there are cases where use of customers’ personal data is shared between Shinsei Servicer and Shinsei Bank, Limited.
   • Personal data items whose use is shared
     Name, address, date of birth, telephone number, occupation, transaction information, etc., to the extent necessary for the above objectives of use
   • The individual responsible for the management of the concerned personal data
     Shinsei Servicing Company, Compliance Division, Personal Information Representative

Types of Personal Information Handled

Shinsei Servicer handles the following types of personal information.

1. Basic personal information of the concerned individual(s): Name, address, phone number, date of birth, occupation and gender
2. Information concerning objectives of use: Loan originator, current borrower, loan date, loan amount, loan interest rate, liability interest rate, debt type, repayment deadline, assets, liabilities, debt balance, repayment record, collateral, guarantee, bank account, negotiation records, legal procedure records, record of obtaining/returning debt certificate, other credit or transaction related information, etc.

Method for Requesting Notification of Objectives of Use

Shinsei Servicer has established the following procedures regarding the handling of requests for the notification of objectives of use, etc. of personal information.

1. To request the notification of objectives of use, etc. of personal information, please contact the personal information representative below. Shinsei Servicer will ask, for confirmation purposes, for the contact information of the requesting party as well as the individual concerned, and will then send a Personal Information Objective Use Notice Request form to the address of the individual concerned. When contacting Shinsei Servicer, we ask that you prepare the forms sent by Shinsei Servicer such as the Notification of Consignment form.
2. Please fill out the necessary information on the Personal Information Objective Use Notice Request form and mail it back to Shinsei Servicer in the enclosed postage-paid envelope. Shinsei Servicer will then mail the actual Personal Information Objective Use Notice to the individual concerned soon afterwards.
3. Please understand in advance that there are instances where requests cannot be met as a result of stipulations in Article 18-4 of the Personal Information Protection Law. Please also be aware that fees will not be refunded in such cases.

Handling Fee

Please note that a 1,050 yen fee (including sales tax) per request will be charged to your account, and that the above fee must be paid in advance.

Method for Requesting Disclosure

Shinsei Servicer has established the following procedures regarding the handling of requests for the disclosure of personal information.

1. To request the disclosure of personal information, please contact the personal information representative below. Shinsei Servicer will ask, for confirmation purposes, for the contact information of the requesting party as well as the individual concerned, and will then send a Personal Information Disclosure Request form to the address of the individual concerned. When contacting Shinsei Servicer, we ask that you prepare the forms sent by Shinsei Servicer such as the Notification of Consignment form.
2. Please fill out the necessary information on the Personal Information Disclosure Request form and mail it back to Shinsei Servicer in the enclosed postage-paid envelope. Shinsei Servicer will then mail the actual Personal Information Disclosure Report to the individual concerned soon afterwards.
3. Please understand in advance that there are instances where requests cannot be met as a result of stipulations in Article 25-1 of the Personal Information Protection Law. Please also be aware that fees will not be refunded in such cases.

Handling Fee

Please note that a 1,050 yen fee (including sales tax) per request will be charged to your account, and that the above fee must be paid in advance.

Method for Requesting Correction, etc.

Shinsei Servicer has established the following procedures regarding the handling of requests for the correction, etc. of personal information.

1. To request the correction, etc. of personal information, please contact the personal information representative below. Shinsei Servicer will ask, for confirmation purposes, for the contact information of the requesting party as well as the individual concerned, and will then send a Personal Information Correction Request form to the address of the individual concerned. When contacting Shinsei Servicer, we ask that you prepare the forms sent by Shinsei Servicer such as the Notification of Consignment form.
2. Please fill out the necessary information on the Personal Information Correction Notice Request form and mail it back to Shinsei Servicer in the enclosed postage-paid envelope, also enclosing any materials that serve as reasons for the correction, etc. Shinsei Servicer will then mail the actual Personal Information Correction Notice soon afterwards.

Method for Requesting Suspension of Use, etc.

Shinsei Servicer has established the following procedures regarding the handling of requests for the suspension of use, etc. of personal information.

1. To request the suspension of use, etc. of personal information, please contact the personal information representative below. Shinsei Servicer will ask, for confirmation purposes, for the contact information of the requesting party as well as the individual concerned, and will then send a Personal Information Use Suspension Notice Request form to the address of the individual concerned. When contacting Shinsei Servicer, we ask that you prepare the forms sent by Shinsei Servicer such as the Notification of Consignment form.
2. Please fill out the necessary information on the Personal Information Use Suspension Notice Request form and mail it back to Shinsei Servicer in the enclosed postage-paid envelope, also enclosing any materials that serve as reasons for the suspension of use, etc. Shinsei Servicer will then mail the actual Personal Information Use Suspension Notice soon afterwards.
3. Please understand in advance that there are instances where requests cannot be met as a result of stipulations in Article 27-1 and other Articles of the Personal Information Protection Law.

Method for Reporting Claims

To report a claim concerning the handling of personal information, please contact the personal information representative below. Shinsei Servicer will accept your filed claim after obtaining the name and contact information of the filing party. When contacting Shinsei Servicer, we ask that you prepare the forms sent by Shinsei Servicer such as the Notification of Consignment form.

1. Please note that we have established procedures for personal information requests for the disclosure, notification of objectives for using, correction, etc. and suspension of use, etc. (hereafter, “disclosure, etc.”) of personal data in our possession in line with the stipulations of Article 29-1 of the Personal Information Protection Law as well as Article 7 of its enforcement ordinance.
2. Although an agent may request the disclosure, etc. of personal information, Shinsei Servicer will only send the relevant notice(s) and/or report(s) to the concerned individual. In addition, agents are legally limited to "legal representatives consisting of legal guardians for minors or adults" and "agents entrusted by the concerned individual to request disclosure, etc."
3. Please contact the relevant account representative regarding procedures for requesting the issuance of balance statements.

Please contact the following representative regarding procedures for the various requests concerning the handling of personal information by Shinsei Servicer.

[Inquiries]
Shinsei Servicing Company (Shinsei Servicer)
Personal Information Representative, Compliance Division
TEL: +81-3-6880-6450
Business Hours: 9 am to 5 pm (weekdays, Japan Standard Time)
Saturdays, Sundays and national holidays off